This position provides accurate and professional clerical support to the Queen Anne’s County Department of Social Services to move current and potential Work Opportunities customers from welfare dependency to economic self-sufficiency and meet program goals and objectives. This position supports two Career Specialists by performing data entry, customer contact to collect and/or provide information, providing front desk coverage, issuing EBT Cards, and other office duties for the Family Investment Unit.

Our Customer Service Specialists cover all aspects of our clients’ needs. The following are BASIC requirements of each CSS: – Greet each client promptly and warmly – this includes both in-person clients and telephone clients – Exhibit a superior level of professionalism in all client interactions – Check clients in and out of lodging and daycare – Act as the middleman between the client and the Reservation Specialists – take each client’s information accurately and follow up accordingly – Promote and sell additional services and events to both day care and lodging clients – Provide facility tours as needed – Accommodate clients’ special needs and requests to the best of your ability – Handle all client payments – Maintain accurate client records – Maintain a clean and orderly workspace – Handle dogs and cats as needed – Additional responsibilities as assigned

GRADE: 5 FLSA STATUS: Non-Exempt ESSENTIAL STATUS: Non-Essential DEPARTMENT: Town Hall SUPERVISOR: Town Clerk

This is entry level clerical support duties under direct supervision. Duties may include receptionist, mail processing, basic data entry, general typing, filing and copying.

ESSENTIAL DUTIES Provides cordial, responsive and accurate customer service. Follows specifications or instructions closely. Performs entry level and routine tasks of limited complexity. Knows practices and procedures in assigned area. Works under direct supervision with limited independent judgment. Greets and screens calls and visitors Processes mail. Types, copies, and files. Attendance at certain evening or weekend meetings or events is required.

MINIMUM QUALIFICATIONS High school diploma or GED required. Six months related experience preferred. Basic computer skills required.

EXAMPLES OF WORK Receives telephone calls and visitors, ascertains nature of business and addresses directly or directs to a superior or another appropriate authority for disposition. Format department publications, forms, and templates and is responsible for continuous development of automated solutions for manual functions using word processing and spreadsheet software. Answers inquiries requiring interpretations of policies, rules, and regulations. Prepares and maintains various forms and records of governmental or department activities pertaining to personnel, payroll, purchasing, meetings, and other related activities. Performs other related work as required.

Are you a road warrior ready to hit the pavement and make connections? We’re seeking a dynamic Field Marketing Associate to join our team and grow our referral network. If you thrive on meeting new people, have a knack for building relationships, and can follow a detailed system, this could be the perfect opportunity for you. Key Responsibilities: Identify and Engage: You’ll identify potential referral partners in our community and establish meaningful connections. Visit and Nurture: Regularly visit and maintain relationships with our referral network, ensuring they’re well-informed and engaged. Follow the System: Adhere to our proven system for networking and referral development, ensuring consistent and effective outreach. Who We’re Looking For: Outgoing Personalities: You should be friendly, approachable, and not shy about striking up conversations with strangers. Assertive Communicators: Confidence and assertiveness are key. You’ll need to make a strong impression and effectively convey our value proposition. Independent Operators: This is a road warrior role, so you must be comfortable working independently and managing your schedule. No Experience Necessary: We provide comprehensive training to get you up to speed and ready to succeed. What We Offer: Competitive pay Extensive training and support The opportunity to represent a premium service brand A dynamic and flexible work environment If you’re a go-getter who loves to be on the move, meeting new people, and driving business growth, we want to hear from you!